A little bit about us
-126.svg)
A Little About Us
As you know, Full Send Cover by Muc-Off is a little different. We know Cyclists and we're here to provide the cover that you'll need.
We've got a passion for all things cycling and we know you'll see that when you need us the most. We're determined to help you look after the things you love, that's you, your cycle/e-bike and ensuring you can ride with peace of mind.
What does Full Send Cover by Muc-Off cover you for?
We've got your back - benefits and features quite unlike any other
Not just accidents but malicious damage cover too
Free legal helpine when you need it most and we'll give you free legal cover too
As long as you've protected your gear (with a lock), you're covered for theft, also, you're covered for aggravated theft.
You can choose the level of cover you need for serious accidents
It's best, in our opinion to ensure you're covered for Injury to a member of the public or damage to third party property
Get covered for Europe, including in-transit too
Frequently Asked Questions
What does Full Send Cover by Muc-Off cover me for?
Our products can cover accidental damage and theft, personal accident, public liability, cycle breakdown and accessory cover (when chosen). If you are cycling through Europe/Worldwide (no public liability cover outside of Europe), you and your bicycle are also covered (see trip limits in the all important terms and conditions).
Does home insurance cover me for all of this?
Your bicycle might be covered under your home insurance cover, but read the details of cover as you might not be covered for what you think!
Home insurance isn’t designed with your bicycle in mind and at the forefront, so it is unlikely to cover you for personal accidents, theft away from the home and public liability. Additionally, if you claim on your home insurance, the excess you may be required to pay could be higher than the cost of having separate bicycle insurance and as you've registered a claim, you'll likely get an increase in premium the following year.
Who are Full Send Cover?
Full Send Cover by Muc-Off is a trading name of Niche Box Group Ltd. Niche Box Group Ltd is an insurance intermediary dedicated to cycle insurance.
How do i pay for my cover?
You can pay monthly or annually, this is an annual contract of insurance.
How do I make changes to my cover
Log in, tell us what you need changing and we'll be in contact with you.
What type of Cycles can you insure?
We insure all types of cycles and e-bikes, such as road, mountain, gravel, tandem, BMX and e-bikes but not scooters or mopeds/motorbikes
Who are the insurer?
The Insurance Underwriter is Collinson Insurance
How do I make a complaint?
If you feel that we haven’t lived up to our high standards or something is amiss, we’d love to hear from you and be given the chance to make things right.
To make a complaint simply log into your customer area or e-mail us at [email protected]
How does the Financial Compensation Scheme apply?
If we or Collinson Insurance cannot meet our obligations, you may be entitled to compensation from the Financial Services Compensation Scheme (FSCS). You can get more information about compensation scheme arrangements from the FSCS or visit www.fscs.org.uk